R10T Studios General Conditions
By coming to R10T, you promise to:
Push for things that matter – respect the process and the product
Stand up for the unheard – respect everyone and include everyone
Live together as a family or perish as fools – respect everyone and include everyone (had to say it again)
By signing up to R10T, you agree to the following;
A SG$15 “late cancel” fee is in place for spots booked and cancelled after 9p.m. SGT the night before the booked session, and more than 2 hours before your booked session.
A SG$25 “no show” fee is in place for spots booked and not attended, and for late cancellations less than 2 hours before your booked session.
In the event of a late cancel or no-show, you will be re-credited your session and charged the appropriate fee. Should the fees mentioned above be unpaid due to whatever reason for 48 hours, class booking ability will be temporarily suspended until outstanding fees are cleared. The end date of your Impact Membership cycle will not change should there be a suspension in this case.
Impact Unlimited Membership Terms
Full access to all R10T studios with a 8-day rolling schedule. One day ahead of everyone else.
Impact Membership holders can book up to 7 sessions at any one time.
Impact Membership holders will be able to book classes 24 hours ahead of the regular class release schedule.
GoGetter and Highflyer Membership Terms
Full access to all R10T studios with a 7-day rolling schedule.
GoGetter and Highflyer Membership holders can book up to 7 sessions at any one time.
Credits are issued fortnightly, and can be used anytime during and throughout the current billing cycle fortnight.
Trial Packs and Drop in Terms
Validity periods are as follows;
3 Class Trial Pack: 7 days from purchase
5 Class Trial Pack: 10 days from purchase
Drop in: 30 days
R10T Membership Cycle
Your Membership starts after you have signed up and submitted upfront payment via a current, valid and accepted Payment Method which may be required to be updated from time to time to attend R10T. We will automatically debit the weekly Membership fee to your Payment Method each fortnight (weekly fee x 2) until your Membership is cancelled or terminated.
Your Membership will be a 3 months (12 weeks) contractual period, and will, subject to your Membership being cancelled after the end of the cycle (by you), or terminated (by us), each in accordance with these Terms, automatically renew on a fortnightly basis at the end of your Impact Membership cycle.
Should the fortnightly payment fail due to reason of invalid payment method or any other reason, we will notify you via email immediately and attempt another debit 24 hours later. Should that second debit fail as well, all class spots booked by you will be cancelled immediately, and no new classes may be booked until the payment is rectified. You will still be responsible for payments at least until the end of your contractual period. The end date of your Membership cycle will not change should there be a suspension in this case.
Billing will be done on a fortnightly basis and on the same day each fortnight.
Increases in the current rate will be notified with 1 month’s notice, after at least 6 months of membership. This increase will never apply to our pre-release Foundation R10T Squad, you guys are special to us.
Unless expressly stated to the contrary herein, or as provided by applicable law, payments are non-refundable and there are no refunds or credits for partially used periods.
However, following your cancellation of your Membership, you will continue to have access to the club through to the end of your paid Membership cycle.
You may edit your Payment Method information by logging into your R10T account and updating accordingly. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, provided that you have not cancelled your account in accordance with these Terms (see, “Cancellation” below), you remain responsible for any uncollected amounts.
Pausing of Membership by You
You may pause your Membership for at least 2 fortnights or more at anytime during your contractual period with at least 14 days prior notice with a valid medical certificate or letter from work stating a work travel trip ahead of a renewal date. For example, if your next renewal date is 10th of October, you need to send in the notice by the 26th of September to successfully pause the membership from the 10th of October onwards.
There will be a maximum pausing period of 1/2 of the contract period you have signed up for. For example, if you have signed up for a 3 month contract, the maximum amount of time to be paused will be 6 weeks.
There will be an ongoing fee of $20 per fortnight that you elect to have your membership paused for, and will be deducted on the same dates of your original Membership cycle. If the elected date of your return is different from your original cycle, this fee will be deducted on a pro-rata basis. Your cycle re-start date and/or the end date of your contractual period will be adjusted accordingly.
Please send the notice only to our official email address as listed below. Do check with us if you have any other reason for pausing, R10T reserves the right to decide on the reason for pausing if they are outside of the two conditions listed above.
Termination by You
You may terminate your Membership at any time after your contractual period has ended with at least 14 days prior notice ahead of a renewal date. For example, if your next renewal date is 10th of October, you need to cancel by the 26th of September to avoid being charged for 2 more fortnights. Note that if you do terminate your Membership, you will be subject to current membership rates upon your return.
It is the holder’s responsibility to terminate their own billing cycle by sending us an official notice to our Penpal address listed below. Please also see “no refunds” policy.
Termination by R10T
You agree that R10T, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with R10T or use and/or entry of any R10T studios and remove and discard all or any part of your account, at any time.
R10T may also in its sole discretion and at any time discontinue providing access to any R10T studios, or any part thereof, with or without notice. You agree that R10T will not be liable to you or any third party for any such termination, provided that, if R10T terminates your account other than due to breach by you of these Terms, R10T shall refund a pro-rata proportion of the fee paid for the R10T Membership / Package in which such termination takes effect.
Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of your account and any R10T studios may be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that R10T may have at law.
PROHIBITED SITE CONDUCT
By using the Site, you promise not to:
Harass, threaten, or defraud Site users;
Make unsolicited offers, advertisements, proposals, or send junk mail to users;
Impersonate another person or access another user’s account without that person’s permission;
Share R10T-issued words with any third party or encourage any other user to do so;
Permit third parties to use any classes booked under your R10T , including other R10T holders;
Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights;
Upload material (e.g., virus) that is damaging to computer systems or data of R10T or users of the Site;
Upload copyrighted material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others; or
Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content.
When using the Site and/or the Studios, you will be subject to any additional posted guidelines or rules applicable to specific products, services, or features which may be posted from time to time. All such information are hereby incorporated by reference into these Terms.
Notices will be sent to you at the email address that you provided to R10T during the registration process.
Notices may be sent to us at the email address: [email protected]
Notice will be deemed given 24 hours after email is sent, unless the sender receives an automatic, electronic notification that such notice was not successfully received.
Without prejudice to the foregoing, we may serve you legal notice by post to the address provided during the registration process. In such case, notice will be deemed given three days after the date of posting.
DISCLAIMERS; NO WARRANTIES
You agree that attendance at or use of any such classes, activities, or other services is solely at your own risk. In no event shall R10T be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or participation in a class, service or appointment made through the site, or the performance or non-performance in connection with the services.
Unless otherwise expressly stated by R10T, the site and any downloadable software, content, services, or applications made available in conjunction with or through the site are provided “as is” and “as available” without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, R10T, its suppliers and partners disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights.
A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these Terms will in no manner affect such party’s right at a later time to enforce the same.
A waiver of any breach of any provision of these Terms will not be construed as a continuing waiver of other breaches of the same or other provisions of these Terms.
LIMITATION OF LIABILITY AND DAMAGES
Nothing in these terms (including but not limited to the “disclaimers” above and limitations of liability below) is intended to exclude or limit any liability that we may have to you by operation of applicable law. This includes liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation. It is acknowledged however, that we accept no liability for the negligence of third parties.
Under no circumstances, including, but not limited to, negligence, will R10T or its affiliates, contractors, employees, agents, or third party partners, or suppliers be liable for any special, indirect, incidental, consequential, punitive, or exemplary damages arise from or related to the use of the club and/or the site, including those that result from the use or the inability to use the facilities in the club or the materials on the site, or any other interactions with R10T, even if R10T or a R10T authorized representative has been advised of the possibility of such damages.
Applicable law may not allow limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, R10T’s liability will be limited to the fullest extent permitted by applicable law.
Generally, if a dispute arises between R10T and you, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and R10T agree that the parties will resolve any claim or controversy at law or equity that arises out of this Agreement or the Site (a “Claim”) in accordance with one of the subsections below or as you and we otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Choice of Law; Forum.
These Terms shall be governed in all respects by the laws of Singapore, without regard to conflict of law provisions. You agree that any claim or dispute you may have against R10T must be resolved by a court located in Singapore, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within Singapore for the purpose of litigating all such claims or disputes.
If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.
This (including the documents referred to herein), is the entire agreement between you and R10T relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to these Terms or Guidelines made by R10T as set forth in the Preamble to these Terms.